Payment is due in advance. For everybody’s safety, a Copy of your Photo ID, Passport or Driver’s License is required on arrival, and must correspond with the name on the reservation. Absolutely No Exceptions.
Firstly, please check everything. If anything is amiss, or not the way you would like it, please do let us know immediately so we can fix it or make it right! We welcome any suggestions on what we could improve on, while keeping our rates low.
Free Internet is available.
DSTV is available in your unit. Please consider others by keeping the volume down after 10pm.
The entire unit is a NO SMOKING ZONE. Please smoke outside and please use an ash tray.
Pet Friendly. We also have pets of our own who wander freely throughout the property. The dogs will bark as dogs do, but will not bite unless provoked. Please feel free to interact with the animals.
Check-Out Time: Strictly 10h00 in order for rooms to be cleaned for new arrivals. Late checkouts will be charged.
Laundry: Clean Bedding and Towels supplied on arrival. Rooms are only serviced once a week for long term guests, however if you need fresh linen, extra towels or toiletries at any time, please do not hesitate to ask.
Mosquitos: There is absolutely no Malaria risk. Free Repellent Mats are provided in Season.
Assistance: We mostly keep to ourselves in order for guests to enjoy their privacy, but we are always available to assist you with anything. If you do not see us around, please give us a call. Please do not hesitate to ask if you need anything at all.
First Aid & Safety: There is a Fire Extinguisher in each unit. We stock basic First Aid supplies. In case of any major emergency, please evacuate the house and assemble in the parking area.
IMPORTANT – Strict Water Restrictions are in place due to the ongoing drought. Please assist in any way you can, e.g. short showers and do not let the tap run while brushing teeth. No car washing. We appreciate your cooperation.
Indemnity: All guests and visitors enter and use the facilities at their own risk. While every precaution is taken, the owners, management and staff will not be held liable for any injuries, death, loss, damage or theft arising out of the use of the premises or facilities.
Please lock your cottage.
Right of Admission Reserved. We treat everyone, regardless of their race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation, or age, with respect, and without judgment or bias, and we expect nothing less of our guests towards each other. Any person causing a disturbance or nuisance, creating a negative vibe or unpleasant atmosphere or disrespecting others will be evicted immediately without notice or refund. We have zero tolerance for attitude. It’s simple, please be nice!
Info: Please do not hesitate to ask ask about Activities and Facilities or Where to Eat in Touws River & Surrounding Areas. Brochures and Maps are provided when available.
Please Relax, make yourself at home and most importantly, Enjoy your Stay!